Mercedes-Benz

Important COVID-19 information for our customers.

FAQs you might have about servicing your car with us.

Yes, we are open.

Mercedes-Benz Waverley as an automotive industry business can continue to operate throughout Victoria as an authorised provider supplying vehicle & mechanical repair services. 

Below are some FAQs about servicing with us during lockdown restrictions.

COVID-19 FAQs

Can I leave my 5km radius to get my car serviced at Mercedes-Benz Waverley?

Travel to Mercedes-Benz Waverley is permitted to access necessary goods and services where those goods and services cannot be accessed closer than 5kms from home.
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Will I be provided with evidence of my service in the case that I get pulled over?

Yes, you can download our FAQ document that describes Mercedes-Benz Waverley as an authorised provider along with your booking confirmation or reminder, should the need arise. We are also able to send you your Repair Order document for further evidence of servicing if required.
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Is servicing completely contactless?

Yes, upon arrival to the dealership you are met outside by one of our team members who is wearing a mask and gloves. Your keys will be handed over to us in a plastic key bag and returned to you the same way. All paperwork is digital.
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What actions is Mercedes-Benz Waverley taking to ensure the safety of its customers?

We have implemented COVID Safe plans across our service department and have procedures in place to best protect our customers. These include:
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  • Having our facilities cleaned everyday
  • Requiring everyone to check in via a QR code
  • Not allowing customers into the physical dealership
  • Contactless servicing as above
  • Sanitising vehicles before returning them to our customers
  • Providing extra sanitisers and wipes for both customers and staff
  • Requiring all technicians wear gloves and masks when touching a customer’s vehicle
  • Fitting customers vehicles with disposable seat covers, floor mats and wheel covers

Will my car be sanitised before its returned?

Yes, interior areas of vehicles that come into contact with technicians will be sanitised before being returned to you. Also, all technicians wear fresh powder free gloves on every vehicle they work on to minimise contact. All contact areas such as driver’s seat, steering wheel, gear shift lever & indicator lever are covered with protective plastic covers.
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Are there contactless payment methods available?

Yes, we provide electronic invoices and have contactless electronic payment methods available to you. 
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Can I wait for my vehicle to be repaired/serviced?

Yes, we have an outdoor undercover waiting area for our customers where seating is socially distanced and QR code check-in is mandatory. Outdoor heaters have also been provided.
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Can I request a loan vehicle?

Yes, Mercedes-Benz Waverley has a large range of complimentary service loan vehicles. You can request one at the time of your booking.
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Can my vehicle be picked up and dropped off to me?

Yes, we are pleased to offer a complimentary contact free vehicle pick-up and drop-off service to your home or office. You can request this at the time of your booking.
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For more information or to book your service, please contact our team on 1300 MBW MBW or follow the links below.