Mercedes-Benz

COVID-19 Measures

At Mercedes-Benz Waverley.

Yes, we're open.

Mercedes-Benz Waverley is open for all your essential service, parts and sales requirements.

During this time of uncertainty, we wanted to reassure you that we have been listed as an essential service by the VACC, meaning you can safely visit us for all your automotive needs.

For your reassurance, below is an official letter stating you are permitted to travel to our dealership.

Mandatory face covering

Our team will be wearing face masks at all times as instructed by the DHHS. When visiting our dealership, if you do not bring your own mask, please ask reception where one will be provided for you.

Disposable gloves

We have a number of protective measures in place to ensure the safety and wellbeing our team and customers. This includes disposable gloves that technicians, service and sales staff to use prior to entering a vehicle (service, test drive or valuation).

Sanitisation of all vehicles

We have dedicated team on-site that routinely clean and sanitise each vehicle after every use, including service vehicles.

Strict hygiene measures

We have increased the frequency of cleaning and sanitisation within all areas of our dealerships, with hand sanitiser dispensers and wipes at your disposal.

Vehicle pick-up & drop-off

Can't make it to us? We'll come to you. We are pleased to offer complimentary pick-up and drop-off service for our service customers.

Contactless payments

Contactless payment options are available to our customers. 
We can also process finance applications and transactions over the phone or email.

Premium in-home experience

We'll bring the showroom to you. Our team can bring a vehicle of your choice to view and test drive within 60 minutes or less*, whilst closely following all social distancing and hygiene measures.

Additional safety measures include:

  • Dedicating strong efforts to ensure even greater cleanliness of the dealership, with additional cleaning services daily with high-grade disinfectant products on all high traffic areas and surfaces such as benches, floors, bathrooms and café areas
  • Reinforcing with our staff the importance of basic hygiene practices, such as hand washing, the use of hand sanitiser and wipes
  • Posters will be displayed around the dealership to promote hygiene practices
  • All of our Technicians, Service Advisors and Car Detailers have been supplied with a large supply of protective disposable gloves for use whilst driving your vehicle
  • Discouraging all employees from any non-essential domestic/international travel until further notice
  • Checking in with our staff daily to ensure they are healthy and well

We are open for business. 

The handshakes may have stopped at Mercedes-Benz Waverley, but our service hasn't. 

We have taken great care to ensure compliance with Government regulations and following the strictest hygiene protocols and social distancing measures.

If we can be of any assistance, please don't hesitate to contact the team today on 03 9548 6888 or visit us at 769 Springvale Road.

*Distance and travel time may vary depending on location and vehicle availability.