Mercedes-Benz

How to buy your commercial vehicle online.

All your questions answered.

Did you know that you can get your commercial vehicle delivered from the comfort of home with our click & delivery service?        

Read on to find out how.

Step 1 - FAQs

Am I allowed to purchase my car during Stage 4 restrictions in Metropolitan Melbourne?
As the VACC has outlined. Retailers are pemitted to fulfill online orders with contactless delivery. You are permitted to purchase your vehicle online whilst following all Stage 4 Restrictions.
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Can I test drive a vehicle?
Unfortunately, due to the stage 4 restrictions, we are unable to complete a test drive. However, we guarantee our dedicated sales team will be able to answer any questions.

What if a vehicle is sold/reserved?

If a vehicle is sold then it is no longer available. With an extensive range of vehicles to choose from, we would be happy to assist with finding you another suitable vehicle. 

How can I purchase online?
Simply fill out the form online via our online showroom, the form will pre-populate with your vehicle of interest and our dedicated sales team will be in contact within 30 minutes (during business hours, Monday – Saturday between 8am – 9.00pm)

What will your team help me with?
Our sales executives will be available to assist with all online enquiries, such as any questions about the vehicle and it’s features.

What will your Business Managers help me with?
Our expert Business Managers will assist you with all areas of your finance application (if needed), insurance quotes and queries online or over the phone.

How will I sign all required documents for my purchase?
All purchasing documents, insurance forms and finance applications are securely transferred via DocuSign – for your peace of mind.

How will my finance documents be validated?
All finance documents will be witnessed via FaceTime or Zoom to confirm your identity and documentation.

What if I have a trade in vehicle?
You are still able to transact with your trade in vehicles as normal. Simply request your trade in form through your Sales Executive, and fill in the required fields. The form will require information on the vehicle and its features, as well as photographs to be attached and sent back to our sales executive.

How will my trade in vehicle be examined?
You will be required to send us multiple photos and video walk throughs of your trade in vehicle (the more you send us the more accurate we can be) for us to value your vehicle. Once the applicable form and details have been filled out, we will work together to sight your vehicle and to ensure the state of which the vehicle is in has not changed since it’s virtual valuation. We will then proceed with our prestige contactless pick up and delivery service to conduct an on-site vehicle appraisal. Once confirmed, we will begin the process of delivering your new Mercedes-Benz vehicle.


Step 2 - FAQs

If I live within 5 km of Mercedes-Benz Waverley, how can I collect my vehicle?
Your purchased vehicle will be cleaned, detailed and prepared for delivery. You will have a dedicated sales executive to walk you through the entire collection process virtually. Your vehicle will be in the designated Mercedes-Benz Waverley carpark with the keys locked inside for your contactless Click and Collect delivery. Your sales executive will assist with further queries of unlocking and syncing your vehicle to drive home.

If I choose to have my vehicle delivered, how will this work?
If you opt for our prestige contactless delivery, your chosen vehicle will be cleaned and detailed as per our usual process. Your vehicle will then be delivered straight to your designated place of residence with a contactless hand over of keys and documentations. Your dedicated sales executive will be available to assist you throughout the entire experience.

How long will my delivery take?
After your purchase is finalised and we have cleared the funds, your new vehicle will be available for contactless pick up, or prestige contactless delivery within 3 business days in Victoria. Interstate deliveries may vary depending on location.


Step 3 - FAQs

Will I still get an exclusive handover from your team to go through the vehicle?
Our sales executives will FaceTime or arrange Zoom call at a convenient time for you, to assist in explaining all of the features of your new vehicle. Your sales executive will assist you to set up your Mercedes-Me connection, Bluetooth connectivity and your navigation systems. There are no perimeters on how long / how many questions you can ask your sales executive – we are always here for you.

What if I don’t understand everything about my vehicle?
Further on-site contactless handover opportunities will be available with your sales executive once stage 4 restrictions ease & we are permitted to reopen (subject to government confirmation).